DELIVERY AND SHIPPING FEES
Regular and bulk product orders are shipped from our new shipping warehouse in Dorval. Orders can be combined to attain the minimum of $69 before taxes for free shipping. Shipping fee of $13.99 for all orders under $69 before taxes.
Free pick-up* service at our shipping warehouse.
Address: 2266, chemin St-François, Door 2266 at the back of the building, Dorval, QC H9P 1K2
Hours : Monday to Friday - 7:30am to 4:00pm.
*Items ordered online are usually available for pickup within 1-2 business days from when the pre-paid order is placed. You will receive an e-mail confirmation once the order is ready to pick-up.
PRODUCT RETURN PROCEDURES (RMA)
For all Product Returns, here are the steps to follow;
1. Contact Customer Service by email at firstname.lastname@example.org and include the following information;
a. Your full name and complete address
b. The Order number on which the products were purchased
c. Product information required;
i. Product code or name of product
ii. Quantity to be returned
iii. Lot number of each product (this is absolutely required)
iv. Reason for return
v. Specify whether you would like a replacement at no charge or a reimbursement
2. Customer Service will;
a. Verify the information and prepare an RMA document
b. Will send an email back with the RMA document and a Canada Post prepaid shipping label
3. Upon receipt of the email, you must;
a. Print the RMA document and place it inside the box along with the product(s) to be returned
b. Print the Canada Post prepaid shipping label and secure it to the top of the box
c. Bring the box to a Canada Post service centre
4. Upon receipt of the product return, Customer Service will;
a. Perform the inspection of product(s) being returned
b. Either send replacement product(s) at no charge OR will issue a reimbursement using same payment method that was used for the initial order.